The Gray Cat Blog

A comprehensive collection of blogs designed to assist small business owners and multi-unit operators. 

Self-Service Kiosks Feb 03, 2023

Self-service kiosks continue to be a growing trend in retailing and is expected to accelerate over the years. This exploding industry has launched retailers to develop their own kiosk strategy in orde...

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Operational Excellence Feb 03, 2023

Managing a retail store is tough work.

Between operations, merchandising, marketing and facility upkeep, retail business owners have their hands full. Managing the details of retail is the difference...

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Key Performance Indicators (KPIs) Feb 03, 2023

“You can’t manage what you don’t measure.”

Key Performance Indicators (KPIs) are a vital resource to managing your business. Each selected KPI can be your bellwether indicator for all departments and...

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Local Store Marketing: “Be” The News! Feb 03, 2023
What person knows the most about what is happening at your store? You!

It is your responsibility to create news about your store – don’t wait for others to do this for you. Being proactive with the l...

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Local Store Marketing: It’s Showtime! Feb 03, 2023

All too often, store operators – after their grand opening – sit back and wait for the phone to ring or a customer to wander into the store. Slowly, over time, their store sales begin a long erosion. ...

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How To Stage A Killer Grand Opening! Feb 03, 2023

Your goal is to create a buzz in the community that your store is now open and ready for business. Successful grand openings attract enough new customers to your retail establishment, with the goal of...

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The Post Pandemic Path Forward Feb 03, 2023

Raise your hand if you included the word “pandemic” in your 2020 business plan.  Yeah, me either.  I went from traveling 200,000 miles in 2019, to not getting on a plane for 18 months.  Today, my busi...

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