The Gray Cat Blog
A growing library of practical business articles and insights created to help entrepreneurs, small business owners, franchisees, and multi-unit operators strengthen leadership, improve operations, drive growth, and build more profitable organizations.
Change is inevitable.
Customer expectations evolve. Technology advances. Competition intensifies. New products emerge. Today’s convenience store must continually adapt—or risk becoming irrelevant.
T...
I never turn down a good cup of coffee—especially when it’s paired with a conversation about careers.
Over the years, I’ve had countless colleagues ask if they could “pick my brain” over coffee. Mo...
One of the greatest advantages of owning my own business is that I have control over my schedule.
Gone are the days of punching a clock or measuring productivity by the number of hours spent sittin...
Many retailers sponsor local sports teams simply because it’s the right thing to do. Supporting youth leagues, high schools, colleges, and minor league teams strengthens the community and builds goo...
Organic growth is one of the most exciting milestones a retailer can experience.
Opening new locations signals that the business is healthy, customers are responding to the brand, and management ha...
As business owners, we think about our companies every day. Our customers don’t.
They have careers, families, schedules, and countless distractions competing for their attention. That’s why success...
One of the biggest marketing mistakes I see is this: business owners invest hundreds of thousands of dollars opening a new location, then spend very little telling the community it exists.
A grand ...
Every organization will face change.
Whether it’s implementing new technology, restructuring departments, acquiring another company, introducing a new operating model, or replacing senior leadershi...
One of the most valuable management tools I’ve used throughout my career is a company scorecard.
Whether leading departments in large corporations or advising clients through Gray Cat Enterprises, ...
Growing a retail chain isn’t just about opening new stores—it’s about knowing when to improve, relocate, or close existing ones.
One of the biggest mistakes multi-unit operators make is falling in ...
“The nice thing about not planning is that failure comes as a complete surprise rather than being preceded by a period of worry and depression.”
— John Harvey-Jones
If you’re driving from Chicago to L...
Not long ago, self-service kiosks were viewed as a novelty. Today, they have become an expected part of the customer experience. From quick-service restaurants and convenience stores to airports, gr...
