How many of you have heard the old adage:  “You can’t manage what you don’t measure?” 

 

There is a term called Key Performance Indicators (or KPIs) and they are a vital resource to managing your operation. Rather than relying on old adages and “I think” statements, KPIs help identify the key metrics of your company and focus your go-forward actions to address specific needs.

 

Key Performance Indicators take the guesswork out of your business. And set up correctly, KPIs can move a company from an anecdotal, backward reviewing to a forward planning, fact-based operation. 

 

In this episode of Gray Cat Unleashed, I highlight the key elements of Key Performance Indicators (KPIs).