I have worked with many single-store operators that have created a niche brand for their concept.  Some have been in business for several years and seemingly will ask me my...

Become an Effective and Ethical Leader

Effective leadership involves a myriad of skillsets that when properly combined and executed creates a dynamic leader that is capable of taking their teams to...

One of the core philosophies of Gray Cat is “more than consulting, we actually get work done.”  

I love to create something from the ground up. 

 As an avid gardener, I have done this many times over – taking a raw piece of dirt and creating a magical paradise creating...

One of the most important, yet biggest challenges facing a retailer is creating a new store vision for your chain, while simultaneously running your day-to-day business.  There are only...

We select our store locations. We select our staff. We select the merchandise to carry; and along those lines, we select our vendors. Selecting the correct vendors – in addition to ...

Recently, I appeared on the Big Pixel podcast where we chatted on a number of business topics including incentives for employees.

Here is a minute-long clip on an incentive program we tied to...

Change is inevitable. 

We change where we live; we change relationships; and we change our jobs.  Change has been with us throughout time, but the worldwide pandemic seemed to put change...

“What we’ve got here is a failure to communicate” – from the movie, Cool Hand Luke

Fire. Aim. Ready. If this is your communications...