Home About Gray Cat Learning Series Blog Projects Case Studies Speaking Services My Library

The Gray Cat Blog

A comprehensive collection of blogs designed to assist small business owners and multiunit operators.

You Can't Manage What You Don't Measure

Nov 19, 2025
 

Key Performance Indicators (KPIs) are critical for any business owner that wants to better manage their business if they first know where to look.

Set up correctly, KPI’s can move an organization from an anecdotal, backward reviewing to a forward planning, fact-based company.  

The discipline surrounding the KPI process is a critical step in ensuring that every opportunity that is afforded a company can be identified and fully taken advantage of in the upcoming quarter.

Recently, I discussed this with Joe Vagnone on his podcast.

For more information, click on the link for an overview as well as how to access an online KPI course for a deeper dive:  https://www.graycatenterprises.com/blog/key-performance-indicators-kpis

 

 

Categories

All Categories

John Matthews, President & CEO, Gray Cat Enterprises, Inc.

John Matthews is the Founder and President of Gray Cat Enterprises, Inc. a Raleigh, NC-based management consulting company. Gray Cat specializes in strategic project management and consulting for multi-unit operations; interim executive management; and strategic planning. Mr. Matthews has over 30 years of senior-level executive experience in the retail industry, involving three dynamic multi-unit companies. Mr. Matthews experience includes President of Jimmy John's Gourmet Sandwiches; Vice President of Marketing, Merchandising, Corporate Communications, Facilities and Real Estate for Clark Retail Enterprises/White Hen Pantry; and National Marketing Director at Little Caesar's Pizza! Pizza!