The Gray Cat Blog

A comprehensive collection of blogs designed to assist small business owners and multiunit operators.

The High Cost of Turnover

Jul 06, 2026
 

Turnover has a hidden cost to organizations.  In retail, turnover can be one big revolving door.

Creating a work environment for employees that keeps them around is a huge benefit - both in continuity and expense - for a retail operator.

In this episode with George Lowe, we discuss the cost of turnover.

John Matthews, President & CEO, Gray Cat Enterprises, Inc.

John Matthews is the Founder and President of Gray Cat Enterprises, Inc. a Raleigh, NC-based management consulting company. Gray Cat specializes in strategic project management and consulting for multi-unit operations; interim executive management; and strategic planning. Mr. Matthews has over 30 years of senior-level executive experience in the retail industry, involving three dynamic multi-unit companies. Mr. Matthews experience includes President of Jimmy John's Gourmet Sandwiches; Vice President of Marketing, Merchandising, Corporate Communications, Facilities and Real Estate for Clark Retail Enterprises/White Hen Pantry; and National Marketing Director at Little Caesar's Pizza! Pizza!